Introduction
At Swaaya Cosmetic Gynaecology Clinic (“Swaaya,” “the Clinic,” “we,” “us,” or “our”), your privacy is not simply a legal obligation — it is a core part of the care and respect we extend to every woman who walks through our doors or visits our website. We understand that the nature of our services is deeply personal, and we are fully committed to ensuring that your information is handled with the highest level of discretion, sensitivity, and security at all times.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have over your personal data. It applies to all patients, website visitors, and individuals who interact with Swaaya in any capacity.
Please read this policy carefully. By using our website or engaging with our services, you confirm that you have read and understood how we handle your personal information.
1. Who We Are
Swaaya Cosmetic Gynaecology Clinic is a specialist women’s health and cosmetic gynaecology practice providing a range of medical and aesthetic services including treatment for urinary incontinence, post-delivery rehabilitation, vaginismus treatment, vaginal infection treatment, dark intimate area treatment, stretch marks treatment, vaginoplasty, and related women’s health services.
We are the data controller responsible for your personal information. If you have any questions about this policy or how your data is handled, please contact us directly through the details provided at the end of this document.
2. Information We Collect
We collect different types of information depending on how you interact with us. This includes:
2.1 Personal Identification Information
- Full name, date of birth, and gender
- Contact details including phone number, email address, and residential address
- Emergency contact information where relevant
2.2 Medical and Health Information
- Medical history, current and past diagnoses, and existing health conditions
- Details of current medications, supplements, and known allergies
- Information about previous treatments, procedures, or surgeries
- Symptoms, concerns, and clinical notes recorded during consultations
- Examination findings, investigation results, and treatment records
- Pre and post-treatment clinical photographs, taken only with explicit written consent
2.3 Appointment and Administrative Information
- Appointment booking details and history
- Billing and payment records
- Correspondence between you and the clinic, including emails and messages
2.4 Website and Digital Information
- IP address and browser type when you visit our website
- Pages visited, time spent, and interaction data collected via cookies and similar technologies
- Information submitted through contact forms or online booking systems
3. How We Collect Your Information
We collect your information through the following means:
- Directly from you when you book a consultation, complete intake or consent forms, attend an appointment, or contact us by phone, email, or through our website
- During clinical consultations and treatment sessions conducted by our medical team
- Through our website when you browse, submit a query, or use any interactive features
- From third-party referrals such as other healthcare providers, where relevant and appropriate
4. How We Use Your Information
We use the information we collect for the following purposes:
4.1 Providing Medical Care Your personal and medical information is used primarily to assess your health concerns, provide appropriate treatment recommendations, carry out clinical procedures, and support your ongoing care and recovery.
4.2 Appointment Management We use your contact details to confirm, remind, reschedule, or follow up on appointments and to manage our clinical schedule effectively.
4.3 Clinical Records and Documentation We maintain accurate medical records as required by professional healthcare standards and applicable regulations. These records support continuity of care and ensure patient safety at all times.
4.4 Billing and Payments Your administrative and financial information is used to process payments, issue receipts, and manage any outstanding balances related to services received.
4.5 Communication and Patient Support We may use your contact information to respond to enquiries, share relevant post-treatment care instructions, provide important updates about your treatment, or notify you of changes to appointments or clinic services.
4.6 Service Improvement Anonymised and aggregated data may be used internally to review and improve the quality of our clinical services, staff training, and patient experience. This data cannot be used to identify any individual patient.
4.7 Legal and Regulatory Compliance We may process your information where necessary to comply with applicable legal obligations, respond to lawful requests from regulatory or governmental authorities, or protect the rights and safety of patients and staff.
5. Legal Basis for Processing Your Information
We process your personal data on the following legal grounds:
- Consent — where you have given us clear and specific permission to process your data for a particular purpose, such as the use of clinical photographs
- Contract — where processing is necessary to fulfil our obligations under the patient care agreement between you and the clinic
- Legal Obligation — where we are required by law to retain or process certain information
- Vital Interests — where processing is necessary to protect your health or safety in an emergency
- Legitimate Interests — where we have a genuine and proportionate business or clinical reason to process data, provided this does not override your rights and interests
For sensitive medical data, we rely on explicit consent and the provision of healthcare as our primary legal bases for processing.
6. How We Store and Protect Your Information
6.1 Storage Your information is stored securely in both physical and digital formats. Digital records are maintained on secure, password-protected systems with restricted access limited to authorised clinical and administrative staff only.
6.2 Security Measures We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures are reviewed and updated regularly in line with current best practices.
6.3 Staff Confidentiality All members of the Swaaya team are bound by strict confidentiality obligations as part of their professional and contractual responsibilities. Access to patient information is granted strictly on a need-to-know basis.
6.4 Retention Period We retain patient medical records for the period required under applicable healthcare regulations and professional guidelines. Administrative and financial records are retained for the duration required by relevant legal obligations. Once the retention period has passed, data is securely deleted or anonymised.
7. Sharing Your Information
We treat your personal and medical information with the utmost confidentiality. We do not sell, rent, or trade your data under any circumstances. We may share your information only in the following limited situations:
7.1 With Your Consent Where you have given explicit written consent, we may share relevant information with another healthcare provider, specialist, or third party named by you.
7.2 Referrals and Coordinated Care If your treatment requires referral to another medical specialist or facility, we will share only the clinical information necessary to support your continuity of care, with your knowledge and agreement.
7.3 Legal and Regulatory Requirements We may disclose your information to comply with a legal obligation, court order, or lawful request from a regulatory or governmental body. In such cases, we will share only the minimum information required.
7.4 Emergency Situations In circumstances where there is a serious and immediate risk to your health or the health of others, we may share relevant information with emergency medical services or appropriate authorities without prior consent if obtaining consent is not practicable.
7.5 Service Providers We may engage trusted third-party service providers such as secure data storage platforms, appointment management systems, or payment processors. These providers are contractually bound to handle your data only as instructed by us and are not permitted to use it for any other purpose.
8. Clinical Photographs
Clinical photographs may be taken before and after treatment for the purpose of medical documentation and to assist in monitoring your progress. The following conditions apply:
- Photographs will only be taken with your explicit written consent
- They will be stored securely as part of your confidential medical record
- They will not be used for any marketing, promotional, educational, or social media purpose without your separate, specific, and freely given written consent
- You have the right to withdraw consent for the use of photographs at any time, though this does not affect their use as part of your clinical record
9. Cookies and Website Data
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our content. Cookies are small text files placed on your device when you visit a website.
We may use the following types of cookies:
- Essential Cookies — necessary for the website to function correctly and cannot be disabled
- Analytical Cookies — help us understand how visitors use the site so we can improve its performance and content
- Functional Cookies — remember your preferences to provide a more personalised browsing experience
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
10. Your Rights
You have the following rights in relation to your personal data held by Swaaya Cosmetic Gynaecology Clinic:
10.1 Right to Access You have the right to request a copy of the personal and medical information we hold about you. Requests will be responded to within a reasonable timeframe in accordance with applicable regulations.
10.2 Right to Correction If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
10.3 Right to Erasure In certain circumstances, you may request that we delete your personal data. Please note that this right is subject to our legal and professional obligations to retain medical records for specified periods.
10.4 Right to Restrict Processing You have the right to request that we limit the way we use your data in certain situations, for example while a complaint or query is being resolved.
10.5 Right to Withdraw Consent Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
10.6 Right to Raise a Concern If you have concerns about how we handle your personal data, you have the right to raise a complaint with us directly or with the relevant data protection authority in your jurisdiction.
To exercise any of these rights, please contact us in writing using the details provided at the end of this policy.
11. Children’s Privacy
Our services are intended for adult women. We do not knowingly collect personal information from individuals under the age of 18 without the involvement and consent of a parent or legal guardian. If you believe we have inadvertently collected information from a minor, please contact us immediately so that appropriate steps can be taken.
12. Third-Party Links
Our website may contain links to external websites for your reference or convenience. Swaaya Cosmetic Gynaecology Clinic is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policies of any external sites you visit.
13. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be published on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Continued use of our services following any updates to this policy constitutes your acceptance of the revised terms.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is handled, please contact us directly:
Swaaya Cosmetic Gynaecology Clinic 📧 Email: swaayacosmeticgyn 📞 Phone: 9368499098 📍 Address: Plot No. 8, 514 & 515, JB Complex, Hazipur, Sector-104, Noida-201304
We are committed to addressing all privacy-related queries promptly, respectfully, and with complete confidentiality.